Most orders are packed and out the door within 24 working hours. This is the standard we set ourselves and we try to achieve this wherever possible.
We use a variety of courier services and most orders arrive the next day. Our website always tries to work out the correct shipping costs when you checkout, but on occasion it does make mistakes. If this happens, we’ll get in touch with you with the correct quote before we dispatch your lovely Triclimb googies.
When you order from Triclimb our aims is to have your goodies packed and shipped within 24 working hours. We use a variety of international courier services to ensure we can always offer you the cheapest, most reliable service possible.
Our shopping cart system will usually work out the correct postage fee for you. Occasionally the cart does get things wrong and we may contact you to offer the correct shipping fee. We will always offer the very best rates we have available. If you’d like to check the shipping rates before ordering just send us an email or give us a call.
So your order arrives and it’s not quite what you expected, no problem at all, just send it back in an unused condition within 30 days for a full refund. If you receive an item that’s faulty upon delivery then we’ll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.
If you have any other returns or fault issues just drop us an email to hello “at” triclimb.co.uk and we’ll sort it out for you, we’re a friendly bunch and we like to look after our customers.
Here at Triclimb we really believe in offering great customer service. Fast deliveries and great communication, that’s what online shopping should be about! If you’ve got a question, need some advice, not sure where to turn… give us a call, email us, Facebook us, tweet us, whatever you’re favourite way to communicate is. No question too daft, no problem too big! We love our products and we love our customers even more!
Triclimb Returns
8 Griffin Enterprise Park
Penrhyndeudraeth
Gwynedd
LL48 6LE